Shipping policy
When purchasing an e-bike or other equipment through our website you can choose to pick up your item(s) at our premises free of charge. You can also choose to have the item(s) shipped and delivered to an address specified by you against payment of the shipping costs.
E-bikes picked up at our premises are delivered fully assembled. We offer a personal introduction to the bike and will help you adjust the correct saddle height and set up the smartphone app from which you control the motor.
E-bikes shipped to you come 85% assembled. This means that when receiving the e-bike it is your responsibility to securely assemble the following parts on the bike: pedals, stem (handlebar w. left/right brake levers and gear shifter (applicable for multi-speed versions only) already assembled on stem), bell, front fender, front wheel, seat post and saddle. We recommend you to have a qualified bike mechanic assemble your e-bike because technical expertise and special tools are required to correctly assemble the e-bike to ensure your safety and avoid injury when riding the e-bike.
E-bikes are shipped at a flat rate of 500 DKK (incl. additional equipment if applicable) Equipment purchased separately ships at a flat rate of 125 DKK
We currently only ship within the EU.
All orders made on our website will be ready for pick-up or shipping within 3-5 working days if the item(s) is/are in stock and unless otherwise notified.
If you have not received your product after 10 working days from the date of purchase, please contact us by email hello@hermansencph.com or by phone +45 26362637.
E-bikes picked up at our premises are delivered fully assembled. We offer a personal introduction to the bike and will help you adjust the correct saddle height and set up the smartphone app from which you control the motor.
E-bikes shipped to you come 85% assembled. This means that when receiving the e-bike it is your responsibility to securely assemble the following parts on the bike: pedals, stem (handlebar w. left/right brake levers and gear shifter (applicable for multi-speed versions only) already assembled on stem), bell, front fender, front wheel, seat post and saddle. We recommend you to have a qualified bike mechanic assemble your e-bike because technical expertise and special tools are required to correctly assemble the e-bike to ensure your safety and avoid injury when riding the e-bike.
E-bikes are shipped at a flat rate of 500 DKK (incl. additional equipment if applicable) Equipment purchased separately ships at a flat rate of 125 DKK
We currently only ship within the EU.
All orders made on our website will be ready for pick-up or shipping within 3-5 working days if the item(s) is/are in stock and unless otherwise notified.
If you have not received your product after 10 working days from the date of purchase, please contact us by email hello@hermansencph.com or by phone +45 26362637.